Arkansas State University Internal Audit Department
CLIENT SATISFACTION SURVEY
Please evaluate our performance using the criteria below. Thanks.
Customer Service
1. The extent to which the audit staff demonstrated a professional and helpful attitude:
Extraordinary* Meets Professional Standards* Improvement Needed* Not Applicable
2. The extent to which the audit addressed my major questions and concerns:
3. The degree to which the audit staff provided a clear indication of the planned procedures and objectives of the audit:
Risk Assessment
4. The extent to which the staff focused on areas of significant risk exposure:
Timely Assistance
5. The reasonableness of the time it took to complete the audit:
6. The degree to which the audit was conducted so as not to disrupt operations:
Constructive Recommendations
7. The degree to which the auditor's observations were clearly communicated:
8. The practicality of the recommendations offered by the auditor:
Reliable Opinions
9. The level of knowledge of operations, including the information systems and key policies and procedures shown by the audit staff:
10. The extent to which the conclusions drawn were appropriate:
Additional Comments
Department:
Date:
Survey completed by:
*Definition of Performance Categories:
Extraordinary: Auditor and staff went well beyond what was expected.
Meets professional standards: Engagement team demonstrated good work, care, and skills in the noted area. Auditors were alert to possible lapses in internal controls and to opportunities for constructive suggestions.
Improvement needed: Noteworthy deficiencies or inadequate performance in this area was observed. Improvement to an acceptable level is needed.